配送ポリシー

A) COVID-19 Pandemic and Restoration of Shipping Services

RefugeeStore by Earth International Arts & Crafts is commited to deliver the products and services to all customers with the highest level of efficiency. However, during the time of COVID-19 pandemic, product shipments to many locations around the globe have faced several restrictions resulting in the delays (and to some extent the temporary cessation) of the services.

The delay of shipments in the beginning of the pandemic in early 2020 was by large due to the change in transportation mode from air-freight to sea-freight requiring extensive length of time to reach the destinations. However, starting October 2020, the situation has improved as many countries in Europe, North Americas and Asia have allowed cargo planes to operate again.

B) Countries RefugeeStore Offers Shipping Services

RefugeeStore by Earth International Arts & Carfts shipping center operates mainly out of Bangkok, Thailand. We use Thailand Postal Service as a default shipping operator, who partners with multi-national postal services worldwide. 

We urge that customers check the list of countries where we can deliver the merchandise before making and paying for the order. The countries where the merchandise can be delivered to are listed as follows:

1 Europe Schengen Zone1

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Vatican City, United Kingdom, Slovenia 

2. E. Europe

Bulgaria, Croatia, Estonia, Hungary, Poland, Romania, Serbia, Slovakia, Turkey

3. N. Americas
Canada, United States
4. E. Asia
China, Japan, Bhutan, South Korea
5. SE Asia
Hong Kong SAR China, Israel, Malaysia, Singapore, Thailand, Vietnam, Indonesia 
6. Oceanic
Australia, New Zealand
7. Middle East
Qatar
Please note that this list is updated frequently.  As we anticipated more countries will start allowing air cargos for entries, we recommend shoppers to revisit this page/list often.
C) Return & Refund Policy
Please visit this link https://refugeestore.com/policies/refund-policy